Shipping Policy

Shipping cost is calculated directly by the shipping provider at check out based on your order and location. We do not determine the shipping cost at this time. 

Once an order is placed it cannot be canceled. If you have an issue with your order once you receive it, please see our refunds policy.

We are a small business, please allow at least 5-10 business days for order processing and verification. In the case of pre-orders, please refer to the shipping dates in the item description. 

To protect our customers, KAINOS is unable to change/intercept the shipping address of a package to alter its delivery, and KAINOS will only ship to the address provided at checkout, which must match the billing address. If you need to alter the delivery address please contact the shipping provider directly.